❓ Help Centre
rbajee Frequently Asked Questions
Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, cricket betting, bonuses, security, and responsible gaming at rbajee.
Whether you are a first-time player in Dhaka or a seasoned cricket bettor in Chittagong, this page covers the questions our support team hears most often. Browse by category below. If your question is not answered here, email our team at [email protected] and we will get back to you within 24 hours.
Account & Registration
Sign-up steps, KYC documents, password reset, and account rules.
Deposits & Withdrawals
bKash, Nagad, Rocket, bank transfer, limits, fees, and processing times.
Games & Gameplay
Cricket betting, slots, live casino, crash games, and mobile play.
Bonuses & Promotions
Welcome bonus, wagering requirements, free spins, and expiry rules.
Safety & Responsible Gaming
Security, self-exclusion, deposit limits, and the 21+ age policy.
Still Need Help?
Contact [email protected] — we respond within 24 hours, 7 days a week.
Account & Registration
How do I create an account on rbajee?
Creating an rbajee account takes less than two minutes. Visit rbajee.games, tap the rbajee Login button, and select the registration option. You will need to provide a valid mobile number, a username, a secure password, and confirm that you are at least 21 years of age. Once submitted, your account is active and you can make your first deposit immediately.
What documents are required to verify my rbajee account?
rbajee requires a government-issued identity document to complete KYC verification before your first withdrawal is processed. Accepted documents include your National ID card (NID), passport, or driving licence. You may also be asked to submit a selfie holding your ID, and a recent utility bill or bank statement confirming your address. Verification is typically completed within 24 hours of document submission.
What is the minimum age to play on rbajee?
The minimum age to register and play on rbajee is 21 years. This is a strict policy that applies to all players regardless of location within Bangladesh. Age is verified during the KYC process, and any account found to belong to a person under 21 will be permanently closed and any balance returned to the original payment method.
I forgot my rbajee password — how do I reset it?
To reset your rbajee password, go to the login page and tap "Forgot Password". Enter the mobile number or email address linked to your account, and you will receive a reset code. Enter the code, set a new password, and log in as normal. If you do not receive the reset code within five minutes, check your spam folder or contact [email protected] for assistance.
Can I have more than one rbajee account?
No — rbajee strictly permits one account per person. Creating duplicate or multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have lost access to your original account, please contact our support team at [email protected] rather than creating a new one.
Deposits & Withdrawals
How do I deposit money on rbajee using bKash?
To deposit via bKash on rbajee, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and follow the on-screen instructions to complete the transaction through the bKash app or by dialling *247#. Deposits via bKash are credited to your rbajee account instantly in most cases, with a maximum processing time of 15 minutes.
Does rbajee support Nagad and Rocket deposits?
Yes, rbajee supports deposits via Nagad, Rocket, and Upay in addition to bKash. Simply select your preferred mobile financial service in the Deposit section of your account. All MFS deposits are processed in real time or within a few minutes. Dutch-Bangla Bank, BRAC Bank, and other local bank transfers are also supported for players who prefer bank-to-bank transactions.
What is the minimum deposit amount on rbajee?
The minimum deposit on rbajee is ৳200 for mobile financial services such as bKash, Nagad, Rocket, and Upay. For bank transfers the minimum is ৳500. There is no maximum deposit limit, although very large deposits may trigger additional verification checks as part of our standard anti-money-laundering procedures.
How long does a withdrawal from rbajee take?
Withdrawals on rbajee are typically processed within 1–4 hours for bKash and Nagad once your KYC verification is complete. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1–3 business days depending on the receiving bank. All withdrawals require your account to be fully verified before the first payout is released.
What is the minimum withdrawal amount on rbajee?
The minimum withdrawal amount on rbajee is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. There is no processing fee charged by rbajee on standard withdrawals, although your bank or mobile financial service provider may apply their own transfer charges. Withdrawals must be made to a payment method registered in your own name.
Are there any fees on deposits or withdrawals at rbajee?
rbajee does not charge its own fees on deposits or withdrawals. However, mobile financial services like bKash and Nagad may apply their standard transaction charges, and banks may levy transfer fees on inbound or outbound transactions. rbajee recommends checking your MFS provider's fee schedule so you are aware of any third-party charges before initiating a transaction.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on rbajee?
Yes, rbajee offers a comprehensive cricket betting market that covers the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, bilateral Test series, ODIs, and T20 internationals featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, and in-play live betting for selected matches. The cricket section is updated in real time throughout each match.
What slot games are available on rbajee?
rbajee's slots library features titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, modern five-reel video slots, and progressive jackpot games. Popular titles include Gates of Olympus, Sweet Bonanza, and Wolf Gold. All slot games are certified for fair play and use a verified random number generator (RNG) to determine outcomes.
Does rbajee have live casino games?
rbajee features a full live casino section powered by Evolution Gaming and Ezugi, offering live dealer roulette, blackjack, baccarat, Dragon Tiger, and Andar Bahar. Games are streamed in high definition with real dealers and operate around the clock so players in Bangladesh can join at any time. Mobile streaming is fully supported on both Android and iOS devices.
Is rbajee mobile-friendly? Can I play on my Android or iPhone?
rbajee is built specifically for mobile players. The platform is a responsive mobile-first website that works seamlessly on Android phones, iPhones, and tablets without requiring any app download. All games — including live casino, slots, cricket betting, and crash games — are fully playable through your phone's browser on a standard mobile data connection or Wi-Fi.
What are the rules for playing crash games like Aviator on rbajee?
Crash games such as Aviator on rbajee work by presenting a multiplier that increases from 1x upwards after each round starts. Your goal is to cash out your bet before the multiplier crashes. The longer you wait, the higher the potential payout — but if the crash happens before you cash out, your bet is lost. Each round's outcome is determined by a provably fair algorithm that neither rbajee nor the player can influence.
Bonuses & Promotions
What welcome bonus does rbajee offer to new players?
rbajee offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and percentage match may vary by promotion period, so please check the Promotions section of your account after registration for the current offer. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.
What are wagering requirements and how do they work at rbajee?
A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing bonus-derived funds. Different game types contribute differently — slots typically count 100%, while live casino games may count less. Full terms are shown when you claim any bonus.
Does rbajee offer free spins or reload bonuses?
Yes, rbajee runs regular promotions beyond the welcome offer, including free spins on selected slot titles, reload deposit bonuses, cashback offers, and seasonal promotions timed around events like Eid, Pohela Boishakh, and major cricket tournaments. Active players are notified of current promotions via their registered email or SMS. Check the Promotions page within your account for the latest available offers.
Do bonus winnings expire at rbajee?
Yes, bonus funds and free spin winnings at rbajee have an expiry period, which is stated clearly in the terms of each individual promotion. Typically, bonus funds must be used and wagering requirements must be completed within 7 to 30 days of the bonus being credited, depending on the specific offer. Unused or unexpired bonus funds are forfeited after the deadline. Always read the promotion-specific terms before claiming.
Safety & Responsible Gaming
Is rbajee safe to use? How is my money protected?
rbajee uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds, which means your balance is protected regardless of business circumstances. We also apply two-factor authentication options, regular security audits, and KYC verification to prevent fraud and unauthorised account access. rbajee is committed to maintaining a safe and reliable platform for all Bangladeshi players.
Is rbajee legal in Bangladesh?
rbajee operates as an online entertainment platform targeting adult players in Bangladesh aged 21 and above. We are committed to responsible operation and do not make specific claims about local licensing. We strongly advise all players to be aware of the laws in their own jurisdiction before participating. rbajee implements robust player protection, KYC, and anti-money-laundering procedures consistent with international best practice.
How do I self-exclude from rbajee if gambling is becoming a problem?
To self-exclude from rbajee, contact our support team at [email protected] and request a self-exclusion for your chosen period — options include 6 months, 1 year, or permanent. Your account will be fully suspended within 24 hours, marketing communications will be stopped, and no deposits will be accepted during the exclusion period. Permanent self-exclusion cannot be reversed under any circumstances. We treat all self-exclusion requests with complete confidentiality.
Can I set deposit limits on my rbajee account?
Yes, rbajee allows you to set daily, weekly, or monthly deposit limits in BDT to help manage your spending. Contact [email protected] with your account username and your chosen limit to have it applied. Limits can be reduced immediately, but any increase requires a mandatory 7-day waiting period to give you time to reconsider. This is part of rbajee's broader commitment to responsible gaming.
How do I contact rbajee customer support?
The fastest way to reach rbajee's support team is by emailing [email protected]. Our team operates 7 days a week and aims to respond to all queries within 24 hours, with responsible gaming and withdrawal-related requests prioritised. For account-specific issues, please include your username and a clear description of the problem to help us resolve it as quickly as possible.
Still Have Questions?
Our support team is available 7 days a week to help with anything not covered above. You can also explore the platform directly — cricket betting, slots, and live casino are all waiting for you at rbajee. 21+ only. Play responsibly.
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